1. General Subject to stock availability.
2. Shipping Costs
- Go to Refund Policy page
4. Delivery Terms
4.1 When will my order be dispatched? Eco and Moco orders are dispatched within 2 to 5 days of ordering. We’ll keep you in the loop with an initial email to confirm your order, and another email once your order has been dispatched. You’ll also be provided with a tracking number so you can stay up to date with your delivery progress. For more details on shipping costs and delivery options.
- 4.2 Transit Time Domestically In general, domestic shipments are in transit for 2 - 5 days
- 4.2 International We do not ship internationally at the moment.
- 4.3 Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time only before the order has been dispatched.
- 4.3 Items Out Of Stock If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
- 4.4 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
6. Parcels Damaged In Transit.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with us at firstname.lastname@example.org If the parcel has been delivered without you being present, please contact us.
7. Duties & Taxes
- 7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website
8. Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time only before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance Please, go to Sendle website for more information.
10. Customer service
For all customer service enquiries, please email us to email@example.com