Help Centre

Find the answers and advice you need to shop at Eco&Moco,
The most frequently asked questions are below.

We would love to grow our service and know what matters to you - Let's make a difference together!

CONTACT US

We're available Monday to Friday, 9am to 5pm (Australian Western Standard Time), except Saturday, Sunday and public holidays. We aim to respond to all messages within 24 hours. 

Please check through the frequently asked questions below to see if we have the information you need for now.

How much is delivery?

We use Sendle Delivery for our shipping. Sendle is proud to be Australia's first 100% carbon neutral delivery service. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. We offer free domestic shipping if your orders are over $100 (excluding shipping) within Australia shipping will be free. 

Do you accept returns?

YES. Please go to our Refund Policy for more information.

How do you package orders?

We have two packaging options. If your orders are small it will be packed with Compostable package (Hero Package). If your order is big it will be packed with our original "Eco and Moco" box and Compostable package (Hero Package). We use "Package peanuts" which is made from plant. (it can be dissolved with water).  We do not use any plastic. Our packaging box is original, recycled and uses soya ink which is environmentally friendly. Also, we use Sendle Delivery for our shipping. Sendle is proud to be Australia's first 100% carbon neutral delivery service. 

What payment methods do you accept?

We accept Paypal, Credit Cards and Afterpay. Please note we do not store your payment details.

I am a brand and would like to sell my products through you. Who do I contact?

Awesome! Tell me about yourself. We want to ensure any suppliers we work with have stunning products that our customers will love and are as environmentally friendly as possible. If you meet these criteria please get in touch with us at support@ecoandmoco.com.au 
 

Where are our products made?
Our products are designed in WA Australia and manufactured ethically overseas. We’re proud to work alongside some amazing manufacturing partners who specialise in environmentally friendly materials and have high standards business ethics.

When will my order be dispatched?

Eco and Moco orders are dispatched within 2 to 5 days of ordering. We’ll keep you in the loop with an initial email to confirm your order, and another email once your order has been dispatched. You’ll also be provided with a tracking number so you can stay up to date with your delivery progress. For more details on shipping costs and delivery options, go to Shipping Policy